A Review of AT&T’s Phone Service: Plans, Coverage, & Customer Experience
August 14, 2025
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Thinking about switching to AT&T? We’ve tested, researched, and listened to what real customers have to say—so you don’t have to dig through endless forums. Whether you’re chasing better coverage, more perks, or just want a plan that fits your budget, here’s what you need to know before making the move.
A Snapshot of AT&T
AT&T is one of the “Big Three” wireless providers in the U.S., alongside Verizon and T-Mobile. They deliver with reliable coverage in cities, suburbs, and many rural areas. They also power plenty of MVNOs (like Cricket Wireless) that ride on their network.
Quick facts:
- Network: Reliable nationwide coverage
- Perks: Entertainment bundles, international features, hotspot data
- MVNO partners: Cricket Wireless, H2O Wireless, Red Pocket, and more
AT&T’s Plan Lineup & Pricing
Whether you’re all about unlimited data or you only need the basics, AT&T has a plan for you.
Unlimited Plans
$51/mo — Unlimited data, talk, and text for one line, no hotspot.
$66/mo — Unlimited data, but slower speeds in busy areas, 5GB hotspot.
$76/mo —75GB premium data, 30GB hotspot.
$86/mo — Unlimited premium data, 60GB hotspot, and roaming in 21 countries.
Prepaid Plans
$65/mo — Unlimited data with 25GB hotspot and international features.
$75/mo — Unlimited data with 35GB hotspot and premium features.
$25/mo — Unlimited talk, text, and data (speeds may slow).
$30/mo — 5GB of data plus unlimited talk and text.
MVNOs
Cheaper AT&T coverage from providers like Cricket Wireless without the AT&T price tag. Check our AT&T MVNOs guide for the full breakdown.
Bundles & Add-Ons
- HBO Max included on higher-tier plans
- Save when bundling with AT&T internet or TV
- Free talk, text, and data in Mexico & Canada
- Hotspot options range from none to 60GB depending on your plan
- Multi-line discounts can save you big—adding more lines drops the cost per line significantly, making premium plans much more affordable for families or groups
Network Coverage & Performance
AT&T has a broad network footprint with reliable service in most areas—especially suburban and rural markets where some competitors struggle. Coverage strength can still vary depending on your exact location, which is why testing before committing is always a smart move.
📍 Here’s AT&T’s coverage map:
Want to see how AT&T's coverage performs near you? Use Goji's coverage map to see for yourself.
We’ve even evaluated AT&T’s coverage against Verizon and T-Mobile in major U.S. cities—check out our blog for the results.
Our Review of AT&T’s Phone Service
Plan Offerings & Price: A
Wide variety of options across postpaid, prepaid, and MVNOs. The Value Plus Plan is a nice single-line option, and prepaid plans are surprisingly competitive.
Coverage & Reliability: A-
Strong in most suburban and rural areas, with solid urban performance. Consistency is a strong point for AT&T compared to some competitors.
Performance & Data Speeds: A
Smooth streaming, browsing, and hotspot use on higher-tier plans. Lower-tier plans may slow down during peak times, but everyday users likely won’t notice.
Perks & Extras: B+
HBO Max, Mexico/Canada roaming, and bundling discounts add real value, but most perks are only available on higher-tier plans. MVNO options make AT&T’s network accessible for budget-conscious users.
Customer Service: B
Mixed reviews—some users report quick resolutions and helpful agents, others mention longer wait times.
Extra positives we noticed:
- Good balance between price and features on most plans
- Reliable signal in areas where other carriers drop calls
- Multi-line discounts can make premium plans much more affordable
- Prepaid lineup offers flexibility without long-term commitments
What Do Others Think About AT&T?
AT&T users online have a lot to say—and it’s a mixed bag:
Coverage praise: Many say they’ve had AT&T for decades with solid performance across states like CA, CO, SC, NC, and MN.
Trial options: Multiple users recommend using Cricket’s 14-day trial or AT&T’s newer 30-day/100GB trial (available in select cities) to test coverage before switching.
Cost comparisons: Some find AT&T competitively priced, especially for multi-line plans with autopay and discounts. Others note bills can be high without deals.
Customer service notes: Experiences vary—some call it “hit or miss,” with smooth problem-solving for some and frustrating runarounds for others.
MVNO awareness: A few users point out that Cricket is owned by AT&T, so trying Cricket is essentially testing the AT&T network.
Bottom line: People generally trust AT&T’s network, but whether it’s worth the price depends on your local coverage, number of lines, and whether you can score a deal or bundle.
How AT&T Compares to the Competition
Should You Change to an AT&T Phone Plan?
Go for it if:
- You need reliable coverage in suburban or rural areas
- You like bundling perks and entertainment add-ons
- You travel to Mexico/Canada often
Maybe skip if:
- You’re on a tight budget (check AT&T MVNOs instead)
- You’re happy with your current carrier’s pricing and perks
Still not sure if AT&T is the right move? That’s what we’re here for. Use the Goji app to compare AT&T’s plans to other carriers, check how they perform in your area, and even test signal strength right from your phone.
Frequently Asked Questions About AT&T
Is AT&T’s coverage good in my area?
Probably, but check Goji’s coverage map or try their free trial to be sure.
Does AT&T offer discounts to seniors or specific groups?
Yes—military, first responders, students, and AARP members can score discounts.
Can I use my AT&T plan internationally?
Yes, most plans include free talk, text, and data in Mexico and Canada, plus roaming add-ons for other countries.
Can I keep my phone if I switch to AT&T?
If it’s unlocked and compatible with AT&T’s network, you’re good to go.
Does AT&T have a free trial?
Yes—AT&T has launched a 30-day/100GB trial in select cities. Cricket Wireless (owned by AT&T) also offers a 14-day trial.
Can I bundle AT&T with home internet or TV?
Yes—bundling with AT&T Fiber or DirecTV can unlock monthly discounts and extra perks.
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