FAQs
Answers to your phone plan, account, and general questions about Goji.
Jump To
Using Goji To Find Phone PlansUsing Goji To Find Plan DealsUsing Goji To Switch PlansAbout Goji
Is Goji a mobile carrier?
Nope! Goji isn’t a carrier - we’re a marketplace that compares 100+ carriers so you can find the best plan for your needs.
How does Goji Mobile work?
Tell us where you live, how you use your phone, and what you want to spend. We’ll instantly show you plan options based on savings and coverage needs.
Can I switch plans if I find one I like?
Yes! Once you find the right plan, you can switch with just a few clicks - there is no need to visit a store or talk to a rep.
Using Goji To Find Phone Plans
What kind of phone plans can I find on Goji?
We surface seasonal promos, exclusive online discounts, and limited-time offers that aren’t always visible on carrier websites.
How do I know which plan is best for me?
Goji uses your location, usage habits, and budget to recommend plans that actually match your lifestyle - not just generic offers.
Can I compare plans across different carriers?
Yes! Goji brings together plans from all major and regional carriers so you can see them side-by-side and make a confident choice.
Using Goji To Find Plan Deals
What kind of deals does Goji offer?
We surface seasonal promos, exclusive online discounts, and limited-time offers that aren’t always visible on carrier websites.
Are these deals available to new and existing customers?
Some are just for new lines, but others are open to everyone—we’ll always tell you who qualifies before you switch.
How often are the deals updated?
We update our deals regularly to make sure you're seeing the freshest and most relevant discounts available.
Using Goji To Switch Plans
How do I switch my plan with Goji?
Once you select a plan, we guide you step-by-step through the switching process—including porting your number and activating your new service.
Will I lose service while switching?
Nope! In most cases, your current service will continue until your new plan is activated, ensuring a smooth transition.
Do I need to go to a store or talk to customer service?
Not with Goji. Everything happens online—no in-store visits or long hold times required.
Using Goji To Find a Phone
Are Goji phones brand new or used?
All our phones are Grade A Refurbished. That means they look and work like new, with no scratches on the screen and no visible cosmetic damage from 12 inches away. Every device is fully tested, fully functional, and comes with a charging cable (wall plug not included).
How do I know the phone is legit?
We only work with trusted suppliers who verify each device’s IMEI (the phone’s unique ID) to ensure it’s not lost or stolen. Every phone goes through rigorous testing using tools like Phonecheck or Blancco to confirm it meets our quality standards.
Can I see the exact phone I’m buying?
Each phone listing includes the make, model, storage, color, and condition. Every variation has its own unique SKU, so you know exactly what you’re getting.
Will you be selling brand new phones too?
Yes. We’re working on sourcing new, sealed devices and expect to have them available within 60-90 days.
How often is your phone inventory updated?
Our catalog changes as new devices are added and others sell out. Inventory can update at any time, but if a phone is sold out, you’ll see it marked as unavailable.
What happens if a phone I want is out of stock?
If a device sells out, it stays visible on our site but shows as unavailable. That way, you can keep an eye out in case it comes back in stock.
How do I buy a phone from Goji?
When you find the phone you want, we’ll direct you to checkout through our secure Shopify store. Payments are handled right there — no hidden fees or extra steps.
Do Goji phones come with a warranty?
All devices meet strict quality and performance standards before shipping. While we don’t offer a manufacturer’s warranty on refurbished devices, our sellers may offer return or exchange policies, which will be shown at checkout.
Do you sell accessories?
Each phone comes with a charging cable. Additional accessories like wall plugs, cases, or screen protectors are not included but can be purchased separately.
About Goji
Is Goji a mobile carrier?
Nope! Goji isn’t a carrier - we’re a marketplace that compares 100+ carriers so you can find the best plan for your needs.
How does Goji Mobile work?
Tell us where you live, how you use your phone, and what you want to spend. We’ll instantly show you plan options based on savings and coverage needs.
Can I switch plans if I find one I like?
Tell us where you live, how you use your phone, and what you want to spend. We’ll instantly show you plan options based on savings and coverage needs.
Using Goji To Find Phone Plans
What kind of phone plans can I find on Goji?
You’ll find individual, family, prepaid, and budget-friendly plans from over 100+ carriers - major brands and lesser-known gems alike.
How do I know which plan is best for me?
Goji uses your location, usage habits, and budget to recommend plans that actually match your lifestyle - not just generic offers.
Can I compare plans across different carriers?
Yes! Goji brings together plans from all major and regional carriers so you can see them side-by-side and make a confident choice.
Using Goji To Find Plan Deals
What kind of deals does Goji offer?
We surface seasonal promos, exclusive online discounts, and limited-time offers that aren’t always visible on carrier websites.
Are these deals available to new and existing customers?
Some are just for new lines, but others are open to everyone—we’ll always tell you who qualifies before you switch.
How often are the deals updated?
We update our deals regularly to make sure you're seeing the freshest and most relevant discounts available.
Using Goji To Switch Plans
How do I switch my plan with Goji?
Once you select a plan, we guide you step-by-step through the switching process—including porting your number and activating your new service.
Will I lose service while switching?
Nope! In most cases, your current service will continue until your new plan is activated, ensuring a smooth transition.
Do I need to go to a store or talk to customer service?
Not with Goji. Everything happens online—no in-store visits or long hold times required.
Using Goji To Find a Phone
Are Goji phones brand new or used?
All our phones are Grade A Refurbished. That means they look and work like new, with no scratches on the screen and no visible cosmetic damage from 12 inches away. Every device is fully tested, fully functional, and comes with a charging cable (wall plug not included).
How do I know the phone is legit?
We only work with trusted suppliers who verify each device’s IMEI (the phone’s unique ID) to ensure it’s not lost or stolen. Every phone goes through rigorous testing using tools like Phonecheck or Blancco to confirm it meets our quality standards.
Can I see the exact phone I’m buying?
Each phone listing includes the make, model, storage, color, and condition. Every variation has its own unique SKU, so you know exactly what you’re getting.
Will you be selling brand new phones too?
Yes. We’re working on sourcing new, sealed devices and expect to have them available within 60-90 days.
How often is your phone inventory updated?
Our catalog changes as new devices are added and others sell out. Inventory can update at any time, but if a phone is sold out, you’ll see it marked as unavailable.
What happens if a phone I want is out of stock?
If a device sells out, it stays visible on our site but shows as unavailable. That way, you can keep an eye out in case it comes back in stock.
How do I buy a phone from Goji?
When you find the phone you want, we’ll direct you to checkout through our secure Shopify store. Payments are handled right there — no hidden fees or extra steps.
Do Goji phones come with a warranty?
All devices meet strict quality and performance standards before shipping. While we don’t offer a manufacturer’s warranty on refurbished devices, our sellers may offer return or exchange policies, which will be shown at checkout.
Do you sell accessories?
Each phone comes with a charging cable. Additional accessories like wall plugs, cases, or screen protectors are not included but can be purchased separately.
Go G with Goji: great deals on plans.
Now phones too.
Goji is your one-stop shop to save, to compare top carriers and save on your phone plan.
